*Actual Banff Plastic Surgery Patient
“…the best decision I have made in the last year.”
“Has been the best decision I have made in the last year. Despite the complications, have not regretted my choice for a single second”. August 2018
“The explanation was thorough”
“The explanation was thorough. Loved the use of technology to show visually what could be done. Felt like I had as much time as I wanted/needed to understand the process, to ask questions and to clarify anything. You run a very aligned organization system. Everyone fulfilled their role fully. I like the fact that you require post-surgery caregivers, that I always feel like I can call the office with any questions and never be turned away”. August 2018
“You are all amazing…”
You are all amazing and the care at the Banff Mineral Springs Hospital was the vest (the food was very good too!)”. August 2018
“…your office is just simply that good”
“I am the last person to give such a great review but your office is just simply that good”. August 2018
“The follow-up and post care were exceptional.”
“Unfortunately, I did have a hematoma 2 ½ weeks after initial surgery. The follow-up and post care were exceptional, I always felt comfortable and I the best hands”. August 2018
“I felt very well informed.”
“I felt very well informed. The videos went through most of the information beforehand and all of my other questions were answered during my appointments. I felt so well taken care of from the second I inquired about a consultation until the present. I’ve already recommended your clinic to many family members and friends”.
“The office is beautifully ran.”
“The office is beautifully ran. I felt comfortable and well taken care right from the get-go. Not to mention I am over the moon with my results. Well done all, and thank you”. August 2018
“Dr. Hall-Findlay was very detailed and honest”
“Dr. Hall-Findlay was very detailed and honest. There was no pitch or sales gimmicks – she explained everything very clearly, making it easy to manage my expectations”. August 2018
“Thank you once again”
“I just wanted to thank Dr. Hall-Findlay for taking the time to explain the surgery pre-op and taking the time to come and see me post-op and explain what she expects and what is to be expected post-op. For a busy Surgeon to come and sit down with you prior to surgery and after the surgery was very important to me and has made a lasting impression that she is concerned about the health and well being of her patients. Thank you once again”. August 2018
“I can only repeat ‘thank you’…”
I honestly would provide you with any other feedback if I had any. Your organization system is so aligned from your vision of what you do, to your processes, to your people. You provide not only technical expertise in your procedures as the head but also leadership to ensure that the customer experience is nothing short of completely integrated. It really is superb. I now can use my own experience with you and your organization as a personal example when I am consulting with my clients about their customer value propositions. I can only repeat ‘thank you’ and am patient for that continued half bra size reduction to happen! I am a very delighted client. Now if only you had wandered that lipo stick a little further down to my old belly…😬. See you in four months!
“Already my body feels better…”
Thirty years ago, I decided to have breast augmentation. Almost from the start I regretted that decision. Why the regret? Well, my breasts did not feel natural to me. They were larger than I expected and they felt hard and unnatural. I was reluctant to hug people. I could only sleep on my back and the breasts felt heavy and uncomfortable. As the years passed, my breasts became harder and looked and felt foreign to me. Recently, I had the implants removed and had a Mastopexy (breast lift). I feel great and I am very happy with the decision. I should have a Mastopexy from the start.
“…I couldn’t be happier with my results…”
A lifetime of gaining and losing weight had left me with odd fat and skin deposits on my stomach, no amount of exercise seemed to change the contour. So I just never showed my abdomen-ever- to anyone. I wore only specific clothing that could sufficiently hide the unsightly silhouette. When I look back on it now I just think ‘what an exhausting way to live’
I didn’t think there was fix for it at the time- I assumed it would just be something I would always be self-conscious about and would have to keep covered with clothing.
I’d spent a couple of summers in Banff and had heard about a Surgeon who practiced there so I started researching and found out that she did drain free abdominoplasties and could remove the skin and fat deposits. I traveled to Banff Plastic Surgery to have a consultation.They truly are a wonderful group of people and after that initial meeting, I came to look forward to my follow up appointments.
I met with Dr. Hall Findlay and I was immediately put to ease with her good-natured manner, her honesty and how familiar she was with problems like mine. She was very straightforward about what she felt was possible and what the downsides could be and I never felt rushed in our consult or by any of the surgical or office staff. In fact, I felt like the most important person in that practice that day and I booked my surgery before I left the office.
I vividly remember waking up after my abdominoplasty and looking at my stomach in the mirror for the first time. I could see a bellybutton! There was always folds of skin and tissue covering my old one. I knew there would be an aesthetic improvement but I did not expect the result I got. I had a flat stomach- it seemed too good to be true. I felt really good physically after surgery-better than I expected. There was some discomfort initially and I really wanted to walk with a hunch so as not to straighten up but the surgical staff worked with me straight away to get me up and walking straight. I recovered very well and was able to return to normal activities within a couple of weeks.
After surgery I felt comfortable in clothes for the first time; actually, I think I just felt comfortable in my skin for the first time. I hadn’t realized how much of a negative effect my stomach had on my confidence. Now- 10 years later- I find it’s truly my best feature.
It took quite some time- about 2 years- but my incision/scar aged incredibly well and is visible only as a thin white line now.
When I decided to fix my tubular breasts with a breast lift and fat injections there was only one place I considered. I was thrilled to discover that I was able to reconnect with many of the same surgical and office staff that had been there 10 years ago during my abdominoplasty and I think that retention of staff speaks volumes to the environment at the facility. It seems like everyone who works there genuinely enjoys being there.
As with my first surgery, the Doctor, nurses, and staff were there for absolutely anything I needed. It’s not your typical medical appointment or procedure- I felt truly cared for and supported through the entire process. I could always get a hold of someone with questions or concerns before and after surgery and I always appreciated how quickly they got back to be. Surgery can be a scary thing for a patient and they really supported me through the whole process. They do so many procedures that I’m sure surgery is just business as usual for them but I never felt that they were complacent; I always felt that they were incredibly thorough and that I was getting the highest level of care at all times. I really appreciated that.
As with my first surgery, I expected an improvement but I didn’t know I could have breasts like this. I feel as if I’ve been transported back in time into a younger version of myself. I saw a significant improvement in the shape of my breasts after the lift and noticed this wonderful ‘filling out’ from the fat injections- they’re gorgeous. I have a thin red scar around my areola and running down both breasts that is starting to scar nicely. I had a lot of swelling and bruising post surgery from the fat injections and liposuction but it was not a painful surgery at all and I was able to resume normal activities after a week or so.
Dr. Hall Findlay’s understanding of anatomy is quite beautiful. It’s clear that an artists heart beats in her. I felt like she really listened to what I wanted and what I considered to be beautiful aesthetically. I came out with exactly what I had asked for and I couldn’t be happier with my results.
“Your generosity is appreciated greatly…”
Thank you so much for your care and kindness in this experience. Your generosity is appreciated greatly. Without your guidance, talent and thoughtfulness it is very unlikely I would have been brave enough to proceed. I am so glad I did. Already my body feels better.
“I can’t thank you enough…”
Thank you for everything. But mostly for having such passion for your craft. Knowing how much you love doing what you do made it easy for me to choose you as my PS! Let’s not forget your compassion. From your empathy at my consult to holding my hand in the OR – I can’t thank you enough. You are an absolute gem!!
“This entire process…has been exemplary & far surpasses all of my expectations…”
A quick note to express my sincere gratitude & appreciation. To say you are a master magician would be an understatement. You told me you couldn’t give me 20 year old breasts. You gave me much better! You’ve restored my self-confidence to a level it’s never been before. The transformation you’ve given me has transcended merely physical. This entire process from my very first phone call to final follow up has been exemplary & far surpasses all of my expectations. Thank you to you & your staff.
“Your staff is awesome, you are awesome…”
Thank-you for all your hard work. Thank –you for giving me confidence back. Most of all thank-you for CARING. Your staff is awesome, you are awesome.
“I am deeply grateful to you…”
Although the changes that you made were physical, the surgery has given me one of the greatest senses of relief I’ve ever experienced. I am deeply grateful to you and your nurses for having made such a profound difference in my life.
“I’d go back in a heartbeat…”
I was very happy with how the staff treated me from the second I walked in the door. I was so nervous and the staff took such awesome care of me literally all day! I’d go back in a heartbeat. Dr. H-F is hands down the most honest amazing plastic surgeon I have met. One thing I wish is that my “love handles” be taking in a bit more otherwise everything is great.
“…My care was excellent & way beyond my expectations…”
As a nurse I am very picky about any medical care I receive and I can say without hesitation that my experience with Dr. Hall-Findlay was the best I’ve ever had with a physician both personally and professionally. From initial consult to her being present in the OR as I was being put under to my post op visits in hospital and follow-up care my care was excellent and way beyond my expectations.